Shipping & Delivery Information

Last updated: 7/11/2025

Digital Service Delivery

TechEmbers IELTS Mock Test is a 100% digital service. We do not ship any physical products. All our services are delivered electronically through our online platform.

What You Get Instantly:

  • • Immediate access to your purchased mock test plan
  • • Online dashboard with all test materials
  • • AI-powered scoring and feedback reports
  • • Digital certificates upon completion
  • • Access to live sessions (for applicable plans)

Service Activation Timeline

Immediate Activation

  • • Mock test access
  • • Performance dashboard
  • • AI scoring system
  • • Study materials

Available within 2-3 minutes of payment

Scheduled Services

  • • One-to-one sessions
  • • Group live sessions
  • • Personalized coaching
  • • Speaking practice sessions

Scheduled within 24-48 hours

Account Setup & Access

Step-by-Step Activation Process:

  1. Payment Confirmation: You'll receive an email confirmation within 2-3 minutes of successful payment
  2. Account Activation: Your account is automatically activated with purchased plan features
  3. Welcome Email: Detailed instructions and login credentials sent to your registered email
  4. Platform Access: Log in to your dashboard and start taking mock tests immediately
  5. Session Scheduling: For premium plans, our team will contact you within 24 hours to schedule sessions

Important Note:

Please check your spam/junk folder if you don't receive the welcome email within 10 minutes. Add [email protected] to your trusted contacts.

Service Delivery by Plan

₹99 – Single Mock Test

Immediate Access:

  • • 1 complete IELTS mock test
  • • AI-based scoring
  • • Performance report

Validity:

7 days from activation

₹499 – Starter Plan

Immediate Access:

  • • 3 full mock tests
  • • Basic automated feedback
  • • Progress tracking

Validity:

15 days from activation

₹999 – Pro Plan

Immediate Access:

  • • 8 full mock tests
  • • 8 mini tests
  • • Performance dashboard

Scheduled (24-48 hrs):

  • • 1 group live session (45 min)

Validity: 30 days from activation

₹1999 – Premium Plan

Immediate Access:

  • • 20 full mock tests
  • • 20 mini tests
  • • Advanced analytics
  • • Priority support

Scheduled (24-48 hrs):

  • • 3 one-to-one sessions (1 hr each)
  • • Personalized study plan
  • • Certificate of completion

Validity: 60 days from activation

Technical Requirements

To ensure smooth service delivery and access, please verify your system meets these requirements:

Minimum Requirements

  • • Stable internet connection (2 Mbps+)
  • • Modern web browser (Chrome, Firefox, Safari, Edge)
  • • Audio output (speakers/headphones)
  • • Microphone for speaking tests
  • • Email access for notifications

Recommended Setup

  • • High-speed internet (5 Mbps+)
  • • Desktop/laptop for best experience
  • • Quiet environment for tests
  • • Updated browser version
  • • Backup internet connection

Support & Assistance

Having Trouble Accessing Your Services?

Our support team is here to help you get started quickly. We offer multiple ways to get assistance:

Immediate Help:

  • • Live chat support on website
  • • Quick setup video tutorials
  • • FAQ section
  • • Troubleshooting guides

Contact Support:

  • • Email: [email protected]
  • • Response time: 2-4 hours
  • • Available: Mon-Fri, 9 AM-6 PM IST
  • • Emergency support for premium users

Service Delivery Guarantee

We guarantee the following service levels:

99.9% Platform Uptime

Our platform is available 24/7 with minimal scheduled maintenance

Instant Access Activation

Your account will be activated within 2-3 minutes of payment confirmation

24-Hour Session Scheduling

Live sessions and coaching calls scheduled within one business day

Data Security & Backup

Your progress and results are securely stored and backed up daily

Service Delivery Guarantee

We guarantee the following service levels:

99.9% Platform Uptime

Our platform is available 24/7 with minimal scheduled maintenance

Instant Access Activation

Your account will be activated within 2-3 minutes of payment confirmation

24-Hour Session Scheduling

Live sessions and coaching calls scheduled within one business day

Data Security & Backup

Your progress and results are securely stored and backed up daily

This shipping and delivery policy applies to all digital services provided by TechEmbers IELTS Mock Test. For any disputes, jurisdiction will be Kochi, Kerala, India.