Shipping & Delivery Information
Last updated: 7/14/2025
Digital Service Delivery
TechEmbers IELTS Mock Test is a 100% digital service. We do not ship any physical products. All our services are delivered electronically through our online platform.
What You Get Instantly:
- • Immediate access to your purchased mock test plan
- • Online dashboard with all test materials
- • AI-powered scoring and feedback reports
- • Digital certificates upon completion
- • Access to live sessions (for applicable plans)
Service Activation Timeline
Immediate Activation
- • Mock test access
- • Performance dashboard
- • AI scoring system
- • Study materials
Available within 2-3 minutes of payment
Scheduled Services
- • One-to-one sessions
- • Group live sessions
- • Personalized coaching
- • Speaking practice sessions
Scheduled within 24-48 hours
Account Setup & Access
Step-by-Step Activation Process:
- Payment Confirmation: You'll receive an email confirmation within 2-3 minutes of successful payment
- Account Activation: Your account is automatically activated with purchased plan features
- Welcome Email: Detailed instructions and login credentials sent to your registered email
- Platform Access: Log in to your dashboard and start taking mock tests immediately
- Session Scheduling: For premium plans, our team will contact you within 24 hours to schedule sessions
Important Note:
Please check your spam/junk folder if you don't receive the welcome email within 10 minutes. Add [email protected] to your trusted contacts.
Service Delivery by Plan
₹99 – Single Mock Test
Immediate Access:
- • 1 complete IELTS mock test
- • AI-based scoring
- • Performance report
Validity:
7 days from activation
₹499 – Starter Plan
Immediate Access:
- • 3 full mock tests
- • Basic automated feedback
- • Progress tracking
Validity:
15 days from activation
₹999 – Pro Plan
Immediate Access:
- • 8 full mock tests
- • 8 mini tests
- • Performance dashboard
Scheduled (24-48 hrs):
- • 1 group live session (45 min)
Validity: 30 days from activation
₹1999 – Premium Plan
Immediate Access:
- • 20 full mock tests
- • 20 mini tests
- • Advanced analytics
- • Priority support
Scheduled (24-48 hrs):
- • 3 one-to-one sessions (1 hr each)
- • Personalized study plan
- • Certificate of completion
Validity: 60 days from activation
Technical Requirements
To ensure smooth service delivery and access, please verify your system meets these requirements:
Minimum Requirements
- • Stable internet connection (2 Mbps+)
- • Modern web browser (Chrome, Firefox, Safari, Edge)
- • Audio output (speakers/headphones)
- • Microphone for speaking tests
- • Email access for notifications
Recommended Setup
- • High-speed internet (5 Mbps+)
- • Desktop/laptop for best experience
- • Quiet environment for tests
- • Updated browser version
- • Backup internet connection
Support & Assistance
Having Trouble Accessing Your Services?
Our support team is here to help you get started quickly. We offer multiple ways to get assistance:
Immediate Help:
- • Live chat support on website
- • Quick setup video tutorials
- • FAQ section
- • Troubleshooting guides
Contact Support:
- • Email: [email protected]
- • Response time: 2-4 hours
- • Available: Mon-Fri, 9 AM-6 PM IST
- • Emergency support for premium users
Service Delivery Guarantee
We guarantee the following service levels:
99.9% Platform Uptime
Our platform is available 24/7 with minimal scheduled maintenance
Instant Access Activation
Your account will be activated within 2-3 minutes of payment confirmation
24-Hour Session Scheduling
Live sessions and coaching calls scheduled within one business day
Data Security & Backup
Your progress and results are securely stored and backed up daily
Service Delivery Guarantee
We guarantee the following service levels:
99.9% Platform Uptime
Our platform is available 24/7 with minimal scheduled maintenance
Instant Access Activation
Your account will be activated within 2-3 minutes of payment confirmation
24-Hour Session Scheduling
Live sessions and coaching calls scheduled within one business day
Data Security & Backup
Your progress and results are securely stored and backed up daily
This shipping and delivery policy applies to all digital services provided by TechEmbers IELTS Mock Test. For any disputes, jurisdiction will be Kochi, Kerala, India.